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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Queene Dundas

November 13, 2025

5  out of  5
rating by Queene Dundas
"I can’t say enough great things about Erica and her team at Jocelyn Agency ~State Farm. We’ve had our car insurance with Jocelyn Agency since 2021 and have never once had an issue and our rates have always been the lowest and the service consistently top-notch. Recently, we needed to secure a homeowners insurance policy quickly, and Erica went above and beyond to make it happen. Within just a few hours, she had everything finalized and walked us through each step with professionalism, efficiency, and care. She truly exceeded our expectations. Erica is knowledgeable, proactive, and genuinely committed to helping her clients find the best coverage at the best price. It’s rare to find an agent who combines expertise with such personal service. Highly recommend Erica and her State Farm team to anyone looking for reliable, responsive, and trustworthy insurance support. We couldn’t be happier with our experience!"
We responded:
"Hey Queene! Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Erica and the Jocelyn Agency team. Providing top-notch service and finding the best coverage at the best price is our priority, and it's great to know Erica went above and beyond to assist you quickly and professionally. Your recommendation means a lot to us, and we're honored to continue serving your insurance needs. If you ever need anything else, don’t hesitate to reach out!"
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Tammy Davis

November 11, 2025

5  out of  5
rating by Tammy Davis
"★★★★★ Earned My Business! Erica was kind,patient, and incredibly knowledgeable. After reviewing my homeowners and multiple auto policies, she found me significant savings—enough that I switched all my insurance to State Farm. A true professional. Highly recommend!"
We responded:
"Hey Tammy! Thank you so much for your wonderful review! We're thrilled to hear that Erica was able to provide you with excellent service and significant savings. Your trust means a lot to us, and we're honored to have you as a State Farm customer. If you ever need anything else, don’t hesitate to reach out!"
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Lawanda Benton

November 10, 2025

5  out of  5
rating by Lawanda Benton
"I had the pleasure of having to work with Erica Hooper, an amazing agent. She helped me understand the policy before I agreed, and I was very comfortable and very pleased with everything we went over. She's amazing. Thank you again for helping keep my family and I safe."
We responded:
"Hey Lawanda! Thank you so much for your kind words! We're happy to hear that Erica provided you with clear guidance and made you feel comfortable throughout the process. Keeping your family safe is our top priority, and we're grateful to have been able to assist you. If you ever need anything else, please don't hesitate to reach out!"
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Fi Truu

November 10, 2025

5  out of  5
rating by Fi Truu
"Mrs. Donna was an absolute marvel! Despite having a million and one questions, Donna patiently and understandingly provided us with detailed information about the service and protection we were seeking. Donna’s vast knowledge and understanding of the service were truly impressive."
We responded:
"Hey Fi! Thank you so much for your kind words! It's great to know that Donna provided you with such patient, detailed, and knowledgeable assistance. It's wonderful to know she made your experience positive and helped answer all your questions. We appreciate your feedback and look forward to serving you again!"
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Gary Feracho

November 10, 2025

5  out of  5
rating by Gary Feracho
"Excellent service!! Donna made securing home and autos insurance easy to understand and the process stress free. I highly recommend this State Farm Agent's office."
We responded:
"Hey Gary! Thank you so much for your kind words! We're happy to hear that Donna made securing your home and auto insurance easy and stress-free. Your recommendation means a lot to us, and we're always here to help with any of your insurance needs!"
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Nicole Lawrence

November 8, 2025

5  out of  5
rating by Nicole Lawrence
"I worked with Donna during my home purchase, and she was truly a breath of fresh air. From day one, she was on it. She was super responsive, patient, and made everything make sense. Buying a home can be stressful, but Donna made the process feel smooth, organized, and easy to follow. She broke things down clearly, always got back to me fast, and really looked out for my best interest. I could tell she genuinely cared about helping me get the right coverage. If you ever get the chance to work with her, do it—you’ll be in great hands."
We responded:
"Hey Nicole! Thank you so much for your review! It was a pleasure working with you during your home purchase. We are thrilled to hear that Donna could make the process smoother and less stressful for you. Your trust means a lot, and we're always here to help whenever you need. Wishing you all the best in your new home!"
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Ruchi Solanki

November 8, 2025

5  out of  5
rating by Ruchi Solanki
"Working with Donna to get home insurance was incredibly easy and such a smooth process! It was such a great experience!"
We responded:
"Hey Ruchi! Thank you so much for your kind words! We're always happy to hear that working with Donna made getting home insurance easy and smooth. We appreciate your feedback and are delighted you had such a great experience!"
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Top Shelf Recordings

November 7, 2025

5  out of  5
rating by Top Shelf Recordings
"Donna was knowledgeable and really took the time to explain everything clearly. She made the whole process easy and stress-free. You can tell she genuinely cares about helping people find the right coverage. I definitely recommend this agency thank you, Donna, for the great service!"
We responded:
"Hey Top Shelf Recordings! Thank you so much for fantastic feedback! We're happy to hear that Donna provided knowledgeable and clear guidance, making the process easy and stress-free for you. She truly cares about helping our clients find the right coverage, and your recommendation means a lot to us. We appreciate your trust and look forward to assisting you again in the future!"
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Linda Morehead

November 7, 2025

5  out of  5
rating by Linda Morehead
"These ladies are so awesome! They provided me with guidance during our move. They are always professional. They make the insurance process easy."
We responded:
"Hey Linda! Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with helpful guidance and make the insurance process easy during your move. Your satisfaction and trust mean a lot to us. If you ever need assistance in the future, we're here to help!"
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Michael B Pearce

November 6, 2025

5  out of  5
rating by Michael B Pearce
"Donna was amazing to work with. She made everything super easy to understand and helped me find the right coverage without any stress. I’d definitely recommend her if you’re looking for someone who actually takes the time to help you out!"
We responded:
"Hey Michael! Thank you so much for your kind words! We're thrilled to hear that Donna made the process easy and stress-free for you. She truly cares about helping each client find the right coverage. We appreciate your recommendation and look forward to assisting you again in the future!"
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Nathaly Ann

November 6, 2025

5  out of  5
rating by Nathaly Ann
"The agents were professional, caring, and incredibly helpful! They made sure I understood my options and chose the best coverage for my future. Ask for Donna, she is the best! 10/10 recommend!"
We responded:
"Hey Nathaly! Thank you so much for your kind words! We're thrilled to hear that Donna and our team provided you with professional, caring, and helpful service. It's our goal to ensure you fully understand your options and feel confident in your coverage choices. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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Andrene Pringle

November 5, 2025

5  out of  5
rating by Andrene Pringle
"Have the privilege of speaking with Erica today she's a very nice lady cover all that I needed to know about my policy and more."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Erica was able to provide you with all the information you needed and more. We appreciate your feedback and are always here to help with any questions you may have."
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Ariana Small

November 4, 2025

5  out of  5
rating by Ariana Small
"I had Erica as my agent and she is very knowledgeable and amazing. She was able to walk me through everything while answering any questions I may have. I definitely recommend going to her!"
We responded:
"Hey Ariana! Thank you so much for your kind words! We're thrilled to hear that Erica provided you with knowledgeable and supportive assistance throughout the process. Your recommendation means a lot to us, and we're glad Erica was able to make everything clear and easy for you. If you ever need help again, don't hesitate to reach out!"
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Jacqueline Blaylock

November 3, 2025

5  out of  5
rating by Jacqueline Blaylock
"Ruquiayah, was great, very polite, friendly and knowledgeable of the information. She explained everything and something's I forgot to ask about. I would recommend this agency to family and friends."
We responded:
"Hey Jacqueline! Thank you so much for your kind words! We're thrilled to hear that Ruquiayah provided you with polite, friendly, and knowledgeable service. It's great to know she was able to explain everything clearly and address your questions. We truly appreciate your recommendation and look forward to assisting you, your family, and friends in the future!"
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Jaha Zainabu

October 31, 2025

5  out of  5
rating by Jaha Zainabu
"It was my great pleasure to be assisted by Erica! She gave excellent customer service and was very knowledgeable! Thank you so much!"
We responded:
"Hey Jaha! Thank you so much for your kind words! We're delighted to hear that Erica provided you with excellent customer service and knowledgeable assistance. We'll be sure to share your appreciation with her. If you need any further help, please don't hesitate to reach out!"
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Valerie Harris

October 27, 2025

5  out of  5
rating by Valerie Harris
"I really enjoyed speaking with Erica she was very professional in doing a great job as far as car insurance and rental insurance. I was grateful for the price that was given. I thank her for all she did, I believe she put her all into her job. If anyone needs car or/ and rental please give Erica a call. Thanks again Valerie"
We responded:
"Hey Valerie! Thank you so much for your kind words! We're thrilled to hear that Erica provided you with professional and attentive service regarding your car and rental insurance. We'll be sure to pass along your appreciation to her. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for your recommendation!"
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Giovanni Wolmers

October 23, 2025

5  out of  5
rating by Giovanni Wolmers
"Ruquiayah was friendly, approachable, and knowledgeable. She addressed all my questions and cleared up any concerns about signing up for a new auto policy. Her positive and sincere attitude made the experience even better. Thank you for helping me save money and feel confident about the change!"
We responded:
"Hey Giovanni! Thank you so much for your kind words! We’re thrilled to hear that Ruquiayah provided friendly, knowledgeable, and approachable service. It’s wonderful that she was able to address all your questions and ease any concerns you had about your new auto policy. We’re glad she made the experience positive and sincere for you. Thank you for trusting us to help you save money and feel confident about your decision!"
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Shareka Charles

October 21, 2025

5  out of  5
rating by Shareka Charles
"Very detailed and prompt, I was very last minute with my homeowners policy request and Ruquiayah was exceptional. She provided a great quote and had me insured within 1 day. She followed up and thoroughly explained every detail. I will not hesitate to recommend this team to my friends and family. Thank you so much for your help!"
We responded:
"Hey Shareka! Thank you so much for your kind words! We're thrilled to hear that Ruquiayah was able to assist you promptly and provide such detailed support with your homeowners policy. We truly appreciate your recommendation and are always here to help you, your friends, and family whenever you need us. Thanks again for choosing our team!"
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Samuel Romero

October 20, 2025

5  out of  5
rating by Samuel Romero
"Helpful staff and quick to respond to questions and concerns."
We responded:
"Hey Samuel! Thank you for your kind words! We're glad to hear that our staff was helpful and responsive. If you ever have any more questions or need assistance, please don't hesitate to reach out!"
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Hoyt Mahaley

October 14, 2025

5  out of  5
rating by Hoyt Mahaley
"After 28 Years with USAA, I Finally Found Real Value with State Farm I was with USAA for 28 years and always thought I would stay with them for life. They are a good company, but over time their rates became far too expensive. Great service is important, but so is value, and I felt that balance was gone. Then I spoke with Erica at State Farm, and from the very first conversation, I could tell she genuinely cared. She was kind, funny, and patient, and she made the process of switching my auto and homeowners insurance simple and comfortable. It felt like I was talking to someone who truly wanted to help, not just make a sale. When I called USAA to cancel, they finally offered me a lower rate, but it was too late. I had already found what I was looking for with State Farm: honesty, professionalism, and fair pricing. I am truly grateful I made the switch."
We responded:
"Hey Hoyt! Thank you so much for sharing your experience! We're delighted to hear that Erica and the State Farm team were able to provide you with the value, care, and professionalism you were looking for after so many years. Making a change after such a long relationship is a big decision, and we're honored you chose us. If you ever need anything, we're here to help!"
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Cheryl Johnson

October 14, 2025

5  out of  5
rating by Cheryl Johnson
"I am writing to express my sincere appreciation for Natacha Jocelyn Agency. My experience with Natacha’s agency began in 2012 . After a late closing on my home after 5:00 PM, my previous State Farm agency which I had my Auto with refused to provide me with a homeowner's policy, due to the time on a Friday afternoon. Without hesitation, I called Natacha’s agency and had a homeowners policy by 5:30 PM. As an entrepreneur, I deeply value a service-oriented mindset, and I was truly impressed by their immediate assistance. After my previous State Farm agency dropped my family due to circumstances with young drivers at the time, I spent five years trying to get back to my preference, for an auto policy. I am now delighted to have all of my policies; home, auto, and life under one roof, and that’s with Natacha Jocelyn. Their team has been persistent and consistent over the years, and I am incredibly grateful for their outstanding service. A special thank you and recognition to Ms. Erica for her exceptional support and diligence, truly a gem. Like a good neighbor: Natacha Jocelyn Agency, is there, feels good to be home, thank you! Sincerely, Cheryl Johnson"
We responded:
"Hey Cheryl! Thank you so much for your heartfelt and detailed review! We are truly honored to have earned your trust and loyalty since 2012. It means a great deal to us that we could provide timely and reliable service when you needed it most, especially after your previous experience. At Natacha Jocelyn Agency, we pride ourselves on being service-oriented and dedicated to meeting our clients’ needs, and your words affirm that commitment. We’re also delighted to hear that having all your policies—home, auto, and life—under one roof with us brings you peace of mind. Erica will be thrilled to know her support made such a positive impact; we agree, she’s truly a gem! Thank you again for choosing Natacha Jocelyn Agency and for sharing your experience. We look forward to continuing to serve you and your family for many years to come. Like a good neighbor, we’re always here when you need us!"
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AMD ME

October 7, 2025

5  out of  5
rating by AMD ME
"Each experience when I call has always been a great experience!! Coverage is reasonable . Thank you Ruquiayah- Thank you from Adonnis"
We responded:
"Thank you so much for your kind words, Adonnis! We're thrilled to hear that Ruquiayah and our team have consistently provided you with great service. We truly appreciate your feedback and look forward to continuing to serve you!"
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Brianca Maggitt

October 2, 2025

5  out of  5
rating by Brianca Maggitt
"This is the best insurance company I’ve ever worked with. They are extremely knowledgeable as it relates to choosing the best policies. I worked with Natacha, who was incredibly kind and patient. She helped walk me through selecting a great policy and educated me on any aspects I was unsure about. This office truly feels like a family!"
We responded:
"Thank you so much for your wonderful feedback! We're happy to hear that you had such a positive experience with Natacha and our team. It's great to know she was able to guide you patiently and help you find the best policy for your needs. We pride ourselves on creating a family-like atmosphere, and your kind words mean a lot to us. If you ever need anything else, please don’t hesitate to reach out!"
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jas

September 26, 2025

5  out of  5
rating by jas
"Natasha Jocelyn @State Farm is the best! The team is always so professional, knowledgeable, and informative. I truly appreciate each of you for your excellent service and support. Thank you!"
We responded:
"Hey Jas! Thank you so much for your kind words! We're thrilled to hear that the team has provided you with professional, knowledgeable, and supportive service. Your appreciation means a lot to us, and we're here for you anytime you need assistance. Thanks again!"
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Jesse Fendley

September 24, 2025

5  out of  5
rating by Jesse Fendley
"She was so nice, awesome, helpful and is saving me a lot of money! 10/10 I recommend doing business with her."
We responded:
"Hey Jesse! Thank you so much for your kind words! I'm thrilled to hear that you had a great experience and that I could help save you money. Your recommendation means a lot to me! Looking forward to assisting you again in the future."